UPS Case Study Example | Topics and Well Written Essays - 2000 words

UPS - gaffe Study ExampleThe last part of the paper lead sum up the main points discussed and recommendations will be given with regards to the measures that can be taken in order to effectively deal with the difficultys discussed. definition of the memorial tablet and problem identification United Parcel Service was founded in 1907 in USA and it specifically dealt with delivering an assortment of parcels and goods sent done its office to different clients. It started from humble beginnings where all packages were delivered by foot, street roll as well as street car. However, the dribbleowship re-engineered itself to become a state-of-the-art delivery go when it introduced its first delivery car, a Model T Ford in 1913. The organization witnessed positive developments and went through different stages until 1980 which saw the passage of the passage of Motor C beer Act which deregulated the whole trucking constancy. The organization even introduced air services as it sought to diversify its activities to counter competition which was intensifying as a result of the deregulating exercise of this industry. However, increased competition as a result of deregulation compelled the organization to allocate large amounts of capital to modernize its data processing department. The deregulation of the freight industry also posed immense challenges to UPS given that the emerging entrants utilized low cost services such(prenominal) as the Federal Express Corporation. As such, it has been observed that data processing operated with vile equipment and the service provided was poor given that it fell beyond the competition that existed in technical and programming capabilities. Up until 1981, the department of data faced unprecedented challenges of technologically more advanced competition from Federal Express and RPS. It was realized that in order for UPS to remain the dominant carrier package delivery service, it had to join the competitors in the age of read y reckoner technology. Whilst UPS had the most extensive ground network, it had apparently been left in core areas such as technological innovations which included scanning, radio-dispatched pickups, package tracking, and data-acquisition devices. Despite the mission which was meant to to provide management with the information it needs to meet the companys goals in a responsive manner and at a reasonable cost, the company fell short of achieving this goal given that it had limited numbers of employees with the requisite skills to execute the information requirements of the company. The main problem facing UPS is that it has to implement changes in order to meet the marketing and technological challenges that have been compounded by the deregulation exercise in this industry. It is facing a dilemma particularly in making decisions to pack or recruit talent from within the company or hire experienced people in information systems from outside. The problem with locating talent within the company is that most of the employees have experience in hub and package centers and have less experience in the new dispensation of information and communication technology. On the different hand, the problem related to hiring people from outside is related to re-orienting them to fit in the culture of the organization, training them, coordinated their expectations and helping them grow to meet the expectations of the organization. Stakeholder analysis The main players in this particular case are the employees who are responsible for executing all the tasks within the organization. Any change to the